Reviews Of Providence Water Heaters

We contacted Providence Water Heaters after unsuccessful attempts with other plumbing companies. Anthony devised an excellent solution to our problem; he installed a recirculation pump that dramatically improved our hot water performance and eliminated wasteful water usage. When there subsequently was a minor equipment issue, Anthony responded immediately and worked with the manufacturer to promptly replace the malfunctioning part (under warranty, at no cost). Anthony is highly professional, efficient, communicates well -- explaining all aspects of the project -- and is very personable. He is great to work with!

My old tank water heater started to leak and I tried at least 5 plumber companies until I found Anthony of Providence Water Heaters at Walnut Creek. The previous plumbers I searched from online either didn’t show me any professions in installation of tankless water heaters or asked unreasonable price. Providence Water Heaters is listed by Navien distributor as one of the manufacturer's certified installers in our area and is on the top most of the list. Indeed, Anthony communicated with me in his very professional manner and convinced me that he knew everything about water heaters. He made his offer only by a picture I sent to him. Furthermore, he helped me to select the proper model for my needs and avoided my original overkilled request (saved me some money). Once the decision was made, he promptly started the works without signing any contract and kept all promises he made over the phone. I feel he is a totally trustable person. Anthony was very careful and quiet in working and completed the project about half day (one of the other plumbers said he needed two whole days to complete the project when he came to inspect my place). The new water heater works very nicely as Anthony told me before the installation. I strongly recommend Anthony.

I recommend Providence based on water heater tank replacement. I will use them again for other plumbing needs. Technician was an hour late due to bad p.m. rush-hour traffic, but let me know well in advance. Removal of 30 yr-old water heater (rusty but not yet failed) and replacement with new was done cleanly and professionally. Office mgr. gave very reasonable cost quote based on photos I shared with him. He thoroughly explained pros and cons of available water heater options. Valve upgrade and improved eqk. tie backs were included. Technician explained that water line pressure in my area is high (above recommended psi) and suggested options.

Had some error codes and failures with Navien water heater. They did a great job responding on the weekend and having someone out by Monday to fix seamlessly. Grateful for the service.

Terrific response to sudden water heater failure - came out the same evening and installed new unit. Unfortunately, the unit turned out to be defective so Providence had to come out several more times to relight pilot and then to replace parts on two occasions. Extremely responsive, professional, and friendly too. would use them again happily.